Return Policy

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Our Commitment: At Quunbriz, we are committed to providing high-quality handmade craft products and kits. We want you to be completely satisfied with your purchase.

1. Return Eligibility

We accept returns of unused, unopened items in their original packaging within 30 days of delivery. To be eligible for a return, your item must be:

In the same condition that you received it
Unused and unopened
In the original packaging
Accompanied by the original receipt or proof of purchase

Please note that certain items cannot be returned, including:

Digital content or patterns once downloaded
Custom or personalized orders
Perishable goods (such as certain craft materials with limited shelf life)
Items marked as final sale or clearance

2. Return Process

To initiate a return, please follow these steps:

Contact our customer service team at info@quunbriz.world to request a return authorization.
Include your order number, the items you wish to return, and the reason for your return.
Our team will provide you with return shipping instructions and a return authorization number.
Package the item securely in its original packaging, if possible.
Include your return authorization number and order information.
Ship the package to the address provided in the return instructions.

3. Refunds

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed using your original payment method.

Refund Type	Processing Time
Credit/Debit Card	7-10 business days from approval
Bank Transfer	5-7 business days from approval
Store Credit	1-2 business days from approval

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

4. Exchanges

If you need to exchange an item for a different size, color, or product, please follow the same return process and place a new order for the desired item. This helps us process your request more efficiently.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Include your order number and photos of the damaged item or packaging. We will work with you to resolve the issue by offering a replacement or refund.

6. Late or Missing Refunds

If you haven't received a refund within the timeframes listed above, please check your bank account again, then contact your credit card company or bank. There is often a processing period before a refund is posted. If you've done all this and still have not received your refund, please contact us for further assistance.

7. Contact Information

If you have any questions about our return policy, please contact us:

Email: info@quunbriz.world
Phone: +64 8 114 3579
Address: 5 George Street, Dunedin 9016, New Zealand

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